Terms & Conditions
NO RISK Exchange
Policy
Returning New Items
We truly believe you will be pleased with products and services
we provide. However, occasionally you may have to return an order
to us for a variety of reasons and to make it easier we have
a no-hassle exchange policy (No Refund). If the item you receive
is not right for whatever reason, return it to us within 30 days
and we will promptly exchange it for something else or issue
a store credit.
The item must be returned in
its original condition and if sold as a set (i.e. warm-up pant
and jacket) it must be returned as a set. Almost all items that
have been worn outside (especially shoes) will show signs of
wear and will no longer be in original condition, thus it is
important to try everything indoors or we cannot accept or process
your exchange.
Please understand that we cannot
accept COD's or packages marked "Bill
Recipient" and please keep the receipt or tracking number
of your returned package in the event it is delayed or lost
in transit.
Premier Soccer will not accept items returned without an RA (Return Authorization) number issued by premier soccer personnel
Returning Defective Items
Every item that we sell meets our highest standards for quality
and performance. Many of the items we sell require special care
because of the materials they are made of (leather, latex foam,
ortho glass, performance fabrics, etc). It is our experience
that through proper care and normal use almost all defects for
apparel and footwear will be evident in the first 60 days after
purchase. For this reason you may return any defective item for
60 days after the date of purchase for an exchange or full refund.
You may also notice that some non-apparel and non-footwear items
have extended warranties that will of course be honored during
the life of their guarantee.
We also recognize that in extreme circumstances, an item you
have owned for more than 60 days, even one that does not show
excessive wear or maintenance neglect, may truly be defective.
Our goal is to honestly evaluate every return and make a reasonable
decision on every claim. We have designed our new returns process
to support a reasonable cost of doing business and avoid needless
waste. Thank you.
Backorder Policy
An order for an item that is
temporarily out of stock is called a "backorder." When
you place an item on backorder, we will ship the item to you
via our regular ground shipping as soon as it becomes available.
You are never charged for a back-ordered item until it is shipped,
and you may cancel an item on backorder at any time. You do
not pay additional shipping for backorders. In regards to an
international order, we can only ship one package per international
order. If your order consists of several items, one or more
of which are on backorder, we cannot ship the in-stock items
until the backordered items become available. If you want to
receive your in-stock items right away, you must remove the
backordered items from your order and re-order them when they
are in-stock.